FAQ's

HAVE QUESTIONS? WELL WE HAVE YOU COVERED!

GENERAL QUESTIONS 

Q: What is the Return and Exchange policy?

A:  Due to the COVID 19 Pandemic we are no longer able to accept returns or exchanges for the safety of our staff and customers.

Q: What is my order number? Where can I find it?

A: You are given a unique order number to identify your purchase made with us. Your order number is located in all emails that you have received from our company, including your order confirmation. Please reference your order number upon contacting us about your order.

TRACKING YOUR PACKAGE:

Q: What carrier do you ship with?
A: We ship all orders with USPS.

Q: I have a tracking number, what do I do with it?
A: Please copy and paste the 11-12 digit number into the track box at USPS.com.

Q: I need my order fast! Do you offer expedited shipping?
A: We offer expedited shipping on all domestic orders. Expedited shipping pricing will be calculated at checkout. (Please keep in mind that shipping dates are counted as days in transit) OR you can do local pick up.

Q: When will my order ship?
A: All orders that are placed by 3pm PST are shipped the very same day!
If you place your order after the cut off time, your order will be processed and shipped the following business day.

Q: I selected FREE SHIPPING, how long until I have my package?
A: All orders that are shipped with FREE SHIPPING are shipped as USPS GROUND SHIPPING. 
(FREE SHIPPING IS ONLY APPLICABLE TO DOMESTIC ORDERS excluding Puerto Rico, Virgin Islands, Hawaii, & Alaska.)

*If you have any further questions please do not hesitate to contact us at any time.*